Responsible Gaming

PlanBet is committed to offering a safe and fair gaming environment. This page explains how we support responsible play, protect your personal information, and uphold clear terms for all account holders.

Gambling as Entertainment

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. If you find yourself chasing losses, playing longer than intended, or using funds meant for essential expenses, it may be time to take a step back. Recognising these signs early helps maintain control.

Tools to Stay in Control

PlanBet provides several tools to help you manage your play:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. Limits apply immediately; increases require a 24-hour waiting period. - Loss limits: Restrict the total amount you can lose over a set period. - Session time limits: Choose how long you can stay logged in during a single session. - Reality checks: Receive pop-up reminders at intervals you select, showing session duration and net win/loss. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. Your account will be fully restricted during this time. - Self-exclusion: Exclude yourself permanently or for a minimum of six months. Once activated, you cannot log in, deposit, or receive marketing messages. Reactivation requires contacting support after the exclusion period ends.

All limits are adjustable in your account settings under “Responsible Gaming.”

Warning Signs of Problem Gambling

Common indicators include: – Feeling restless or irritable when trying to cut down – Lying about how much you gamble – Borrowing money to gamble – Neglecting work, family, or responsibilities due to gambling

If any of these sound familiar, free and confidential support is available through independent organisations such as GamCare and BeGambleAware. Both offer 24/7 helplines, live chat, and self-help resources.

Protecting Minors

Only individuals aged 18 and over may register. PlanBet verifies age and identity during account setup and before processing withdrawals. If you share devices with minors, consider installing blocking software like Net Nanny or K9 Web Protection to restrict access to gambling sites.

Account Eligibility and Verification

You must be at least 18 years old and reside in a location where online gambling is permitted. Only one account per person is allowed. We perform Know Your Customer (KYC) checks to confirm your identity, address, and payment method before your first withdrawal. This protects against fraud and ensures funds go to the rightful account holder.

Deposits, Withdrawals, and Bonuses

Deposits are processed instantly. Withdrawals undergo security and KYC verification before approval. Bonus offers come with specific terms: wagering requirements, game contribution rates, expiry dates, and maximum cashout limits. Attempting to abuse bonuses, such as creating multiple accounts or placing hedge bets, will result in forfeiture of winnings and possible account closure.

Inactive accounts (no login or activity for 12 months) may incur a monthly dormancy fee after written notice.

Fair Play and Prohibited Conduct

Collusion, use of bots, chip dumping, or exploiting game errors violates our terms. Chargebacks without valid reason are treated as fraudulent activity. Breaches may lead to account suspension, fund withholding, or reporting to relevant authorities.

Complaints and Disputes

If you have a concern, contact PlanBet support first. Unresolved issues may be escalated to the licensing authority overseeing our operations. Details of the regulator are provided in our website footer.

Data Collection and Use

We collect: – Identity and contact details (for account creation and communication) – Payment information (to process transactions securely) – Technical data (IP address, device type, browsing behaviour for fraud prevention and site improvement)

Processing is based on legal obligation (e.g., anti-money laundering laws), contractual necessity (to provide services), or your consent (for marketing). We do not sell your data.

Sharing and Retention

Data is shared only with payment processors, identity verification partners, and regulators. As required by law. Records are retained for five years after account closure to comply with financial regulations.

Your Privacy Rights

You may request access to your data, correct inaccuracies, ask for deletion (where legally permissible), obtain a copy in machine-readable format, or object to certain processing. Submit requests via our support team.

Cookies

Essential cookies keep your session secure. Analytics cookies help us understand site usage. Marketing cookies enable personalised ads. You can manage preferences via the cookie banner on first visit or through your browser settings.

Security Measures

All data transmitted between your device and our servers uses strong encryption. Internal access to customer information is strictly limited and monitored.

Changes to These Policies

We may update this page to reflect legal or operational changes. Registered users will receive notice of material updates via email or upon next login. Continued use after changes constitutes acceptance.