Terms

These Terms explain how PlanBet works, what you agree to when you use our site, and the rules that apply to your account and gameplay. They cover responsible gambling tools, account conditions, privacy practices, and other key policies. Please read them carefully.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. If you feel you are losing control, help is available.

PlanBet offers several tools to support responsible play:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. - Loss limits: Restrict the amount you can lose over a set period. - Session time limits: Decide how long you can stay logged in during a single session. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from 24 hours up to 30 days. - Self-exclusion: Permanently close your account for a minimum of six months.

You can activate most limits instantly through your account settings. Any request to increase a limit will be delayed by 24 hours to allow time for reflection.

Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, feeling stressed or anxious while playing, or using gambling to escape problems. None of these mean you’ve failed. They mean it’s time to reach out.

Free, confidential support is available through independent organisations such as GamCare and the national self-exclusion register GAMSTOP. These services do not judge; they listen and offer practical help.

Accounts are strictly for players aged 18 and over. We verify age and identity during registration. If you share a device with minors, consider installing parental control software like Net Nanny or K9 Web Protection to block access.

Account and Gameplay Rules

Only one account per person is allowed. You must be at least 18 years old and located in a region where online gambling is permitted.

During registration, you’ll provide personal details. We carry out identity and address verification (known as KYC) before processing your first withdrawal. This protects both you and us from fraud and money laundering.

Bonuses come with specific terms. These usually include wagering requirements (how many times you must play through the bonus), eligible games (some slots or table games may not count), expiry dates, and maximum cashout limits. Attempting to abuse bonus offers, such as creating multiple accounts or exploiting game mechanics, will result in forfeiture of winnings and possible account closure.

Inactive accounts (no login for 12 months) may be closed after notice. We reserve the right to withhold funds if required by law or if suspicious activity is detected.

Fair play is required at all times. Collusion, use of bots or scripts, fraudulent payment disputes (chargebacks), or any attempt to manipulate game outcomes violates our rules and may lead to permanent exclusion.

If you have a complaint, contact our support team first. If unresolved within 14 days, you may escalate it to the relevant regulatory authority.

We may update these Terms occasionally. Significant changes will be communicated via email or site notification at least 14 days in advance.

Privacy and Data Use

We collect several types of data:

- Identity and contact details (name, email, phone, address): needed for account creation and communication. - Payment information: processed securely by third-party providers; we do not store full card numbers. - Technical and usage data (IP address, device type, pages visited): helps us improve site performance and detect fraud.

We process your data under legal obligations (like anti-money laundering laws), to fulfil our contract with you, or based on legitimate interests such as security and service improvement. Your data is never sold.

We share information only with trusted partners: payment processors, identity verification services, and regulators. Always under strict confidentiality agreements.

Records are kept for as long as required by law, typically five to seven years after account closure.

You have rights over your data: to access it, correct inaccuracies, request deletion (where legally permissible), obtain a copy, or object to certain processing. To exercise these rights, contact our data protection representative via the method listed in our Privacy Policy.

Our site uses cookies: - Essential cookies: required for login and transactions. - Analytics cookies: help us understand site traffic (you can opt out). - Marketing cookies: used for personalised ads (you can disable them).

All data transmitted between your device and our servers is encrypted. Access to personal data is restricted to authorised staff only.

For privacy-related questions, use the contact channel specified in the Privacy Policy section of our website.