Game Rules

This page explains the rules that apply when you play at PlanBet. It covers responsible gambling tools, account terms, privacy practices, and fair play expectations. Read it to understand your rights and obligations as a player.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money. If you feel your gambling is becoming a problem, use the tools available in your account.

You can set deposit limits, loss limits, and session time limits directly from your account settings. These limits take effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies before the change goes into force. Reality checks remind you how long you’ve been playing. You can also activate a cooling-off period (24 hours to 30 days) or self-exclude for a minimum of six months. Self-exclusion means you cannot log in, deposit, or play during that time.

Signs of problem gambling include chasing losses, lying about how much you gamble, or using gambling to escape problems. These signs are common and nothing to be ashamed of. But they do mean it’s time to seek help.

Free, confidential support is available through independent organisations such as GamCare and the national self-exclusion register GAMSTOP. Both offer advice, counselling, and practical tools.

PlanBet allows only players aged 18 or older. We verify age and identity during registration. If you share a device with minors, consider installing blocking software like Net Nanny or Gamban to prevent underage access.

Account and Gameplay Terms

Only one account per person is allowed. You must be at least 18 years old and located in a jurisdiction where online gambling is permitted.

During registration, you must provide accurate personal details. We carry out identity and address verification (known as KYC) before processing your first withdrawal. This protects both you and us from fraud.

Deposits are credited instantly in most cases. Withdrawals may take 1-5 business days depending on your payment method. Your first payout request will trigger a verification check. You must complete this before funds are released.

Bonuses come with terms: wagering requirements (how many times you must bet the bonus amount), eligible games (some slots or table games may not count), and expiry dates (usually 7-30 days). There is often a cap on how much you can withdraw from bonus winnings. Attempting to abuse bonuses, such as by creating multiple accounts or hedging bets across sites, will void any offers and may lead to account restrictions.

Accounts inactive for 12 months may be classified as dormant. A small monthly fee may apply after 24 months of inactivity, in line with regulatory requirements.

Fair play is required at all times. Collusion, use of bots or automated scripts, fraudulent chargebacks, or any attempt to manipulate game outcomes is prohibited. Violations may result in frozen funds, bonus cancellation, or account termination.

If you have a complaint, contact PlanBet’s support team first. If the issue remains unresolved within eight weeks, you may escalate it to the relevant regulatory authority.

We may update these rules. Significant changes will be posted on the website and notified via email at least 14 days in advance. Continued use of the site after that period means you accept the new terms.

Privacy and Data Use

We collect several types of data:

– Identity and contact details (name, date of birth, address, email) for account creation and legal compliance – Payment information (card numbers, e-wallet IDs) processed securely through third-party providers – Technical data (IP address, device type, browser) and usage logs (pages visited, game sessions) for security and service improvement

We process this data to run your account, meet legal obligations (including anti-money laundering rules), prevent fraud, and improve our platform. We do not sell your data to third parties.

Your information is shared only with payment processors, identity verification partners, and regulators. Never for marketing purposes without your consent.

Records are kept for five years after account closure, as required by law. This helps detect fraud and ensures we can respond to future disputes.

You have rights under data protection laws: to see what data we hold, correct inaccuracies, request deletion (where no legal reason prevents it), obtain a copy in a portable format, or object to certain uses. To exercise these rights, contact PlanBet’s data protection team.

Cookies are used on the site. Essential cookies keep you logged in and secure transactions. Analytics cookies help us understand site performance. Marketing cookies (used only with consent) enable personalised ads. You can manage preferences via the cookie banner or your browser settings.

All data sent between your device and our servers is encrypted. Access to personal information is limited to authorised staff only.

Fair Play and Compliance

PlanBet operates under a valid gaming licence. All games use certified random number generators, ensuring each outcome is independent and unpredictable.

Money laundering or funding illegal activity through gambling is strictly forbidden. Suspicious transactions will be reported to the appropriate authorities.

We monitor gameplay for unusual patterns. If we detect behaviour that breaches our rules, such as bonus abuse, multi-accounting, or collusion, we reserve the right to withhold winnings, cancel bonuses, or close accounts.

Any breach of these rules may also be reported to relevant bodies, including payment providers and regulators.