Privacy

This page explains how PlanBet handles your personal information, what we collect, why we need it, and how you can manage your data. We are clear about our practices because your trust matters.

Data We Collect and Why

PlanBet collects several types of information to run our service securely and fairly. Identity details like your name, date of birth, and address confirm you meet the minimum age requirement of 18 and help prevent fraud. Contact information such as your email or phone number lets us communicate account updates or security alerts. Payment data is processed only through trusted third-party providers and is never stored on our systems. Technical logs, including IP addresses, device type, and browsing activity, help us detect unusual behavior and keep the platform safe.

We process this data under legal obligations tied to licensing, anti-money laundering rules, and responsible gaming duties. In some cases, we also rely on your consent, especially for non-essential cookies or promotional messages.

Sharing Your Information

Your data is never sold. We share it only when necessary: with payment processors to complete transactions, identity verification services during account checks, and regulators if required by law. All partners must meet strict security and confidentiality standards before working with us.

How Long We Keep Data

Records are retained for as long as needed to meet legal, tax, and regulatory requirements. This period varies by jurisdiction but typically covers several years after an account closes. We do not hold data longer than justified.

Your Rights Over Your Data

You have the right to access, correct, or delete your personal information. You may also request a copy of your data in a portable format or object to certain processing activities. To exercise these rights, contact our data protection team through the secure message center in your account. We respond within 30 days.

Cookies and Tracking

Essential cookies keep your session secure and enable basic functions like logging in. Analytics cookies help us understand site performance but do not identify you personally. Marketing cookies, used only with your permission, tailor promotional content. You can manage preferences anytime via the cookie settings panel available on every page.

Security Measures

All data sent between your device and our servers uses strong encryption. Internal access to personal information is limited to staff who need it for their role, and activity is logged and audited regularly.

Responsible Gambling Tools

Gambling should remain entertainment, not a source of income. PlanBet offers tools to help you stay in control. Set deposit limits, loss limits, or session time caps directly from your account dashboard. These apply immediately. Increases to any limit require a 24-hour waiting period. Reality checks remind you how long you’ve played, while cooling-off periods (24 hours to 6 weeks) offer a break without closing your account. Full self-exclusion removes access for at least six months.

Watch for warning signs: chasing losses, gambling to escape stress, or hiding play from others. If any apply, consider using these tools or seeking support. Free, confidential help is available through national problem gambling services such as GamCare and BeGambleAware. Both offer live chat, phone lines, and self-help resources.

Protecting Minors

Accounts are strictly for adults aged 18 or older. We verify age during registration and may request documents before approving withdrawals. If you share devices, use parental control software like Net Nanny or K9 Web Protection to block access to gambling sites.

Account and Fair Play Rules

Only one account per person is allowed. During sign-up, you must provide accurate details. Know Your Customer (KYC) checks are mandatory before your first withdrawal to confirm identity and payment method ownership.

Bonuses come with terms: wagering requirements, game eligibility, expiry dates, and conversion caps. Bonus abuse, such as opening multiple accounts or exploiting system errors, will void offers and may lead to account closure.

Dormant accounts (no login for 12+ months) may be closed after notice. Collusion, bot usage, or chargeback abuse violates fair play rules and results in suspension.

Changes to This Policy

We update this policy when needed. Significant changes are posted on-site at least 30 days before taking effect. Continued use after that date means acceptance of the new terms.

Questions or Complaints

If you have concerns about how your data is handled, contact our support team first. Unresolved issues may be escalated to the relevant regulatory authority overseeing PlanBet’s operations.